Reservations & Cancellation Policies


In order to confirm your reservation a 50% deposit is required. This can be paid by bank transfer or credit card. In the event of a cancellation the reservation deposit is non-refundable.


Payment methods


Payment can be done via credit card, either online, through a phone call to our reservations number or wire transfer, as well as via Paypal.
Credit cards from MasterCard, Visa and American Express are accepted. Both Mexican Pesos and US Dollars are valid currencies.
During your stay, no bill or check will be presented to you unless requested. All charges will be automatically billed to your account for your comfort. A preliminary copy of the final account will be delivered to you the night before your check out day. Should you have any questions or special billing instructions it is important to contact our general manager directly or share the information with our reservations team.


Rates Information


Our rates and offers are subject to availability at the time of reservations and do not apply to groups or private events.
All rates are considered per night and may vary by arrival date and/or length of stay and are subject to change.
Rates do not include applicable taxes, service charges, levies, resort fees, meals and beverages, our experiences program, gratuities or surcharges unless otherwise noted.
Early departure fees may apply.